Gum Hook — Refund Policy
1. Subscriptions
Paid plans are billed monthly or yearly through Stripe. Your subscription renews automatically until you cancel from Settings → Billing (Stripe Customer Portal).
2. Cancellation
When you cancel, you keep access until the end of the current billing period. After that, your account reverts to the Free plan and trial limits apply again.
3. Refunds
- 7-day satisfaction window — If a paid plan isn't working for you, email support@gumhook.com within 7 days of your first charge for that plan. We'll review and typically issue a full refund.
- Partial refunds for mid-cycle downgrades are not guaranteed but may be offered at our discretion.
- Chargebacks without contacting support may result in account suspension.
4. Free trial exports
Free accounts receive one trial export on gated tools (e.g. Tweet Maker). Trial usage is non-refundable and does not convert to paid credits.
5. Contact
Billing questions: support@gumhook.com